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Refunds are not given unless your order cannot be put right, or we are unable to reach a fair solution together.

Our return policy runs for 7 days: you have 7 days from the day you receive your order to ask for a return.

To qualify for a return, the garment must be in the condition you received it, unworn and unused, and it must have a fault in the cloth or have been made incorrectly. Proof of purchase is also required.

To start a return, email us at sales@countryroadfashions.com. If we accept your return, we will email you instructions on how and where to send your parcel. Garments sent back without a return being requested first will not be accepted. All return shipping costs, including any taxes charged, are paid by the customer.

For any question about your order, you can always reach us at sales@countryroadfashions.com.

Damages and issues

Please check your order as soon as it arrives. If a garment is faulty or damaged, or you have received the wrong item, contact us straight away so we can look into it and put it right.

Exceptions / non-returnable items

No item can be refunded, but a garment can be returned to be corrected if it has a fault or is the wrong size. Because every garment is made to order for one customer, we ask that minor alterations be made locally, at the customer's own cost. If you have a question or concern about a particular garment, please get in touch. We will always work towards a fair solution so that you are happy.

Gift cards cannot be returned.

Exchanges

An exchange can be requested within 7 days of receiving your order, and only if a garment is damaged or faulty on arrival, or cannot be worn or corrected. Every request is assessed when it is made, at our discretion, and the final decision on whether a garment can be exchanged is ours. We will work towards a fair solution to any problem with your order.

Refunds

We have a strict no refund policy, as every garment is made to order to your own measurements and choices.

We will work with you to find a solution, whether the problem is a fault or the fit. A refund applies only if a garment is damaged when you receive it, or an item is missing from your order. To request a refund, email us so we can look into the problem. We will assess it and try other ways to put it right before we approve or decline a refund.

If your refund is approved, it will be returned automatically to your original method of payment. Please allow some time for your bank or card provider to process and post it.