FAQ's
FREQUENTLY ASKED QUESTIONS
Bespoke tailoring is a highly personalized tailoring service where every garment is meticulously crafted to your unique measurements and style preferences. It offers a level of customization and fit that off-the-rack clothing cannot match.
Please be sure to carefully watch our measurement guide and videos. They comprehensively cover the details on how to go about taking your measurements and upload them online. In addition to this, we also require your full-body picture (taken by someone else) from the front, side and back. Please note that we can’t be responsible for errors in your measurements. However, we do our best to fix any issues that may arise.
You have the convenience of paying with debit/credit cards or via your PayPal account through our seamlessly integrated PayPal method. All transactions are under the name of our parent company "Country Road Fashions Co; Ltd".
Yes, all our payment methods are through Shopify which is a safe service, which complies fully with Payment Card Industry Data Security Standards (PCI DSS).
Each garment is meticulously tailored to your unique size and style, making refunds of the full amount unfeasible. However, we are dedicated to ensuring your satisfaction and will collaborate with you until you are completely content with the final product. To view more, click here.
We offer worldwide shipping for all garments. For pricing and delivery times, click here.
You can check the shipping time for all countries here.
Your clothes are made in our workshops in Bangkok, Thailand.